Customer Billing Questions and Answers

Q: Where can I mail my payment?

A: Send Payments to:

     Frontier Natural Gas

     1927 North Bridge Street

      Elkin, NC  28621

Q: How often will I receive a bill?

A: You will receive a bill every month for your natural gas service.

Q: What if my gas bill seems higher than normal?

A: There could be several reasons, please check the following:

o    Is the weather this month colder than last month? Weather flucuations have the most impact on your gas consumption from month to month.

o    Has the "energy charge" or the "past gas cost adjustment" rate increased significantly, due to market conditions?

o    Has there been an increase in daily functions, such as cooking, clothes drying, longer or more frequent showers?

o    Do you have any hot water pipes and /or faucet leaks?

o    Have you turned your pool and/or spa heater on or up?

Q: What is the "energy charge" on my gas bill?

A: The energy charge, also known as a "commodity charge", is a rate designed to capture the cost of gas for the current period. The energy charge is calculated based upon natural gas futures for that period plus the historical transportation charges on interstate pipelines to deliver the gas to Frontier Natural Gas' city gates.